Support
At MoreSpin Casino, we believe that exceptional gaming experiences go hand-in-hand with outstanding customer support. Our dedicated team is committed to providing you with prompt, professional assistance whenever you need it. Whether you have questions about your account, need help with a transaction, or simply want guidance on finding your favorite games, we're always ready to help.
24/7 Live Chat Support
Our most popular support option is our live chat service, available 24 hours a day, 7 days a week. With an average response time of just 2 minutes, our trained support agents can address your concerns in real-time. Simply click the chat icon in the bottom right corner of any page to connect with a friendly representative who can assist with anything from account verification to bonus inquiries.
Email Support
For less urgent matters or detailed questions, you can reach our support team at support@morespin.com. We pride ourselves on responding to all email inquiries within 12 hours, though most players receive assistance much sooner. Our email support is perfect for situations requiring documentation or when you prefer a written record of your communication.
Comprehensive Help Center
Before reaching out, you might find your answer in our extensive Help Center. We've compiled detailed FAQs covering account management, banking options, bonus terms, and gameplay questions. Many common issues can be resolved in minutes by browsing our carefully organized help articles.
Banking and Payment Support
Our support team is well-versed in all payment methods offered at MoreSpin Casino, including AstroPay Card, MasterCard, and Visa. If you have questions about deposits, withdrawals, or payment processing times, our agents can provide clear guidance to ensure smooth transactions in both USD and EUR.
Game-Related Assistance
With an extensive library of games from 45+ top providers including Pragmatic Play, NetEnt, and Evolution Gaming, we understand you might occasionally need help finding specific titles or understanding game features. Our support team can direct you to your favorite slots, table games, or live dealer options, and help troubleshoot any technical issues.
Bonus and Promotion Guidance
Have questions about our welcome bonus of 250 Free Spins + €1000, or other promotional offers? Our support team can explain wagering requirements, eligible games like Gates of Olympus Slots, and help you make the most of your bonus opportunities.
Responsible Gaming Support
We're committed to promoting responsible gaming practices. Our support team is trained to provide resources and assistance for players who wish to set deposit limits, take a time-out, or explore self-exclusion options. Your wellbeing is our priority, and we're here to support you in maintaining a healthy relationship with gaming.
Language Options
Our multilingual support team can assist you in several languages, ensuring clear communication regardless of your native tongue. We believe in breaking down language barriers to provide seamless support to our global player community.
We Value Your Feedback
Your input helps us improve. After each support interaction, you'll have the opportunity to rate your experience and provide feedback. We regularly review these insights to enhance our support services and address any areas where we can better serve you.
At MoreSpin Casino, we're not just here to resolve issues—we're here to enhance your overall gaming experience. Our knowledgeable, friendly support team is the backbone of our commitment to player satisfaction, and we look forward to assisting you whenever you need us.